Messaging
Every Message.
Every Channel.
One Platform.
Every channel in
one inbox
AI-powered
auto-replies
Campaigns
via SMS and email
 Every message logged
to the patient profile
Stop switching tabs. Start having conversations.
SMS
Two-way texting, bulk campaigns, templates, auto-replies, and opt-in/out compliance built in.
Gmail and Outlook integration, email campaigns, templates, and open/click tracking.
Social
Facebook and Instagram DM integration — patient messages land in your unified inbox.
Website Widget
Embeddable widget that captures patient questions, contact info, and form submissions for your team to follow up on.
Phone
Inbound and outbound calls connected to your inbox. Every call logged, recorded, and threaded alongside texts, emails, and DMs.
Fax
Digital fax built in. Send, receive, and manage faxes without a machine.
Five channels. One inbox. Zero missed messages.
Your patients don't think in channels; they just want to reach you. KloudMD Messaging meets them wherever they are and brings every conversation back to one place. SMS, email, Instagram, Facebook, phone calls, your website, even fax it all lands in a single inbox, tied to the patient profile, with full history and AI working behind the scenes. Send one-off messages or bulk campaigns. Set up auto-replies and templates. Track opens, clicks, and responses. All without leaving KloudMD.
sms
Two-way texting that patients
actually respond to.
Patients open texts. 98% open rate. That's why SMS is the most effective way to reach them, and KloudMD makes it effortless. Send individual messages or bulk campaigns. Set up auto-replies for after-hours. Use templates so your team doesn't retype the same message 40 times a day. Every text is logged to the patient profile, threaded in your inbox, and fully compliant with opt-in/out regulations.
Two-Way SMS
Real conversations, not blasts. Patients text you, your team replies, or AI handles it. Everything is threaded in one place.
SMS Campaigns
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Templates
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Auto-Replies
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Opt-In / Opt-Out Compliance
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AI-Powered Responses
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Professional email, connected to everything.
KloudMD integrates with Gmail and Outlook so your team sends and receives email from the platform they already use, but every email is logged to the patient profile and visible in your unified inbox. Run email campaigns for promotions, newsletters, and reactivation. Use templates for consistency. Track opens and clicks to know what's working.
Gmail & Outlook Integration
Connect your existing email. Send and receive from KloudMD using your real email address. No switching between platforms. No lost threads.
Email Campaigns
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Templates
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Open & Click Tracking
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Patient Profile Logging
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Automated Sequences
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Website Widget
Turn website visitors into booked patients.
Most website visitors leave without doing anything. The KloudMD Website Widget catches them before they bounce. An embeddable chat widget that sits on your site, collects patient info, collects questions, and starts the booking process. It connects directly to your AI Front Desk, your inbox, and your pipeline. Every conversation becomes a lead. Every lead gets followed up.
Embeddable Chat Widget
 Add it to your website with one code snippet. Appears as a clean chat bubble in the corner. Matches your branding: your colors, your logo, your welcome message.
Info Collection
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AI-Powered Chat
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Lead to Pipeline
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Mobile-Friendly
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After-Hours Mode
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Fax
Yes, fax. But without
the machine.
Healthcare still runs on fax, referrals, records, insurance forms, and prescriptions. KloudMD gives you a digital fax built right into the platform. Send and receive faxes from your dashboard. No physical machine. No paper jams. No dedicated phone line. Faxes are stored digitally, attached to patient profiles, and searchable.
Messaging that's connected
not cobbled together.
Channels
Patient context
Campaigns
AI
Social DMs
Fax
Compliance
Integration
Separate Tools
-
One or two channels per tool, SMS
here, email there, social nowhere
- Messages disconnected from patient records
-
Separate email tool (Mailchimp),
separate SMS tool
-
No AI, staff answers everything
manually
-
Check Instagram and Facebook
manually
-
Separate fax machine or eFax
subscription
- Manual opt-in/out tracking
-
Standalone tools, separate logins,
separate data
KloudMD Messaging
- SMS, email, social DMs, web chat, and fax: all in one inbox
-
Every message logged to the
patient profile with full history
-
SMS and email campaigns from
one platform, same patient data
- AI auto-replies, answers questions, books appointments from any channel
-
Instagram and Facebook DMs
in your unified inbox
- Digital fax built in, send, receive, attach to patient profiles
- Automated opt-in/out, TCPA compliant, HIPAA encrypted
- Built into KloudMD, connected to pipeline, profiles, scheduling, and EMR
 Every Message
Connected To Your Patient Record.
When a patient texts, emails, or chats, it's logged to their profile and synced with your EMR. Your team sees the full conversation history alongside appointments, forms, and visit notes. One patient record, every interaction.
See if your Electronic Medical Record (EMR)
Integrates with our System (CRM)
Every appointment — whether booked online, by AI, or by your staff — syncs to your EMR in real time. No double-entry. No mismatched calendars. One booking, everywhere.
One inbox. Every channel.
Never miss a message.
Your patients reach out from everywhere. KloudMD makes sure every message, text, email, DM, chat, or fax, lands in one place, gets answered fast, and stays connected to the patient record.
-
5 channels unified in
one inbox
-
98% open rate on
SMS — the channel
patients prefer
-
AI auto-replies
handle common
questions instantly
-
Every message
logged to the
patient profile
Social
Instagram and Facebook DMs in your
inbox, not your phone.
Patients DM your practice on Instagram and Facebook every day. Right now, someone on your team checks those apps separately, if they remember. KloudMD pulls Facebook and Instagram DMs directly into your unified inbox. Your team responds from one place. The conversation is logged to the patient profile. And AI can handle common questions automatically, so your social DMs don't become a second full-time job.
Every Facebook Messenger conversation lands in your KloudMD inbox. Reply from the platform. No switching to the Facebook app. No missed messages.
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Get Figma’s font installer or desktop app to use fonts from your computer.
Get Figma’s font installer or desktop app to use fonts from your computer.